Customer service is key to growing your home service business. In this episode of Potty Talk Richard explains just what service will have your customers leaving raving 5-Star reviews.
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3 Golden Nuggets
- Schedule For Today
- Provide Multiple Options
- Collect Payment Now
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Are you a home service business owner eager to grow your plumbing business?
Here are three simple yet powerful secrets to help you earn those coveted 5-star reviews. Let’s dive in!
Home Service Business Secret 1: Serve the Customer Today
When a customer calls you for your service, it’s because they need help right away.
They don’t want to wait until tomorrow or next week—they want their day back TODAY. And that means booking their call for today.
By prioritizing same-day service, you not only meet their immediate needs but also exceed their expectations.
Imagine this scenario: Mrs. Jones wakes up to a flooded bathroom and urgently needs a plumber. She calls your business, hoping for a quick solution. By promptly responding to her call and providing same-day service, you show your commitment to customer satisfaction. This fast and efficient service is sure to leave a lasting impression and increase the likelihood of receiving a glowing 5-star review.
Home Service Business Secret 2: Provide Options
Every customer is unique, and their plumbing needs may vary. Instead of assuming what they want, empower them by offering multiple options to choose from. Whether it’s different repair solutions or pricing packages, giving customers the freedom to select the option that best suits their needs helps them feel valued and in control of the decision-making process.
Imagine you arrive at a customer’s home to assess a plumbing issue. Rather than presenting a single fix, you offer them 3 options tailored to their budget and preferences. This approach not only builds trust and transparency but also enhances the overall customer experience. When customers feel heard and involved in the decision-making process, they’re more likely to leave positive reviews and recommend your services to others.
Home Service Business Private 3: Collect Now
Invoicing for services rendered may seem like the norm, but why wait to get paid when you can collect on the day of the job? By adopting a “collect now” approach, you streamline your payment process and improve cash flow. Plus, it’s a professional practice that instills confidence in your customers and sets you apart from the competition.
Imagine completing a plumbing job at a customer’s home and immediately collecting payment before leaving. This seamless and hassle-free transaction not only simplifies the payment process for both parties but also reinforces your professionalism and reliability as a business. Additionally, collecting payment on the spot reduces the risk of delayed or missed payments, ensuring that you get compensated for your hard work promptly.
In conclusion, earning 5-star reviews for your home service business is within reach when you implement these three secrets: serving the customer today, providing options, and collecting payment on the day of the job. By prioritizing customer satisfaction, offering personalized solutions, and streamlining your payment process, you’ll not only delight your customers but also fuel the growth of your home serbice business. So, why wait? Start putting these secrets into practice today and watch your home service business thrive!
Richard’s Call to Action
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